Privacy Policy of My European Shop
Privacy and security are major concerns when you launch your business in Europe. We keep all your personal information extremely private and absolutely confidential. This is the information we collect from you for professional purposes and does not involve outsourcing your confidential details.
The Privacy Policy is applicable to you
This Privacy Policy applies if you provide us your personal data via phone (call or SMS), online forms, post or courier, social media, corporate or promotional websites, mobile applications, or any other means. This Policy reflects our commitment to protect your personal information and applies to all companies in our group (see section “Who are we?”).
Data we collect from you
- Your name, phone number, email address, organization, position, business area, and feedback when you communicate with us via phone, email, or social media.
- Name and email address when you register and give consent to receive news, articles, case studies, and updates from My European Shop.
- Device details (e.g., device type, operating system, browser, IP address), cookies, and similar technologies. For more details, see our Cookies Policy.
- Details of communications you receive from us, including whether you opened them or clicked any links (to improve our communication).
- Data from other sources such as partners, research firms, financial institutions, and publicly available data.
Purposes for which we use your data & Legal basis of processing
As a Controller of personal data, we process your information under GDPR for purposes such as:
- Responding to requests about your products or services
- Sending emails, newsletters, and offers
- Invitations to events (alone or with partners)
- Statistical analysis and growth insights
- Understanding your brand to market your products better
- Obtaining feedback to improve our services
The lawful basis for processing your data includes:
- Your explicit consent
- Contract performance or pre-contract steps
- Legal obligations
- Protection of vital interests
- Public interest or official authority duties
- Legitimate interests (unless overridden by your rights)
Who we share your data with
With companies in our group:
We may share your data within our group with your consent to ensure top-quality service.
With our partners and/or providers:
We share data only with partners who meet our security and privacy standards. These may include:
- Courier or postal companies for deliveries
- Printing companies for personalized materials
- Email and SMS service providers
- Marketing and landing page platforms
We only share data necessary for delivering requested services or information.
Other organizations or individuals:
We may share your data in specific cases, such as:
- Business sale or reorganization
- Legal obligations to protect rights or interests
- Requests from authorized individuals to protect statutory rights
You will be informed before sharing your data with third parties unless it is not feasible.
International data transfers
If your data is transferred outside the EU or to countries without adequate security, you will be notified of the measures taken for protection. Transfers will be based on approved contracts and frameworks (e.g., Privacy Shield or equivalent).
Marketing communication
When you explicitly agree, we will share offers, ideas, and updates via email or phone.
Your rights regarding your personal data
- Right to access and correction: You can request a copy of your personal data and ask us to correct inaccuracies.
- Right to deletion: You can request data erasure under conditions such as withdrawal of consent or unlawful processing.
- Right to complain: You can object to processing for direct marketing at any time.
- Right to restrict processing: You can request limits on processing under certain conditions.
- Right not to be subject to automated decisions: You have the right to avoid decisions based solely on automated processing, including profiling.
Data retention
We store your personal data only as long as necessary for the stated purposes and in compliance with the law. Unless otherwise specified, data is stored for five (5) calendar years from the date of collection or until consent is withdrawn.
Data security
We treat your data as strictly confidential and use measures such as:
- Restricted physical access to premises
- Firewalls, authentication, and secure systems
- No password requests by email
Tip: Never share your account number, password, or sensitive data via email.
Contact us
If you want to exercise your rights or have questions about this Privacy Policy, contact us via:
Email: [Add your official email here]